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Message Subject: Abu Garcia - Kudos for GREAT Customer Service!

Slamr

Posted 12/30/2005 6:21 PM (#170276)
Subject: Abu Garcia - Kudos for GREAT Customer Service!

Posts: 7121

Location: Northwest Chicago Burbs

As many know, I'm a big Abu Garcia guy (no, I'm no Pro-Staffer or anything along those lines) and I think we all know that Garcias get somewhat of a bad wrap on this board and others, but I just wanted to pass on a little personal experience.
MuskieMike Grudgings did a number on my Morrum, fishing in the ice and snow on my last day of the year, basically killing the worm gear (thanks Mike!). The reel was sent back to Abu Garcia's Factory Service in Iowa last Friday. This morning a brand-new Morrum 6600CL (with my power handle put on it) was at my doorstep.
I think that's pretty good customer service, but thats just me.

muskie! nut

Posted 12/30/2005 8:18 PM (#170285 - in reply to #170276)
Subject: RE: Abu Garcia - Kudos for GREAT Customer Service!

Posts: 2893

Location: Yahara River Chain

Did you say "MuskieMike Grudgings" destroyed your reel? Man, that guy is rough on reels & weagles! Maybe we better ban that guy from our boats?

Happy New Year MuskieMike!

Gerard

MuskieMike

Posted 12/31/2005 1:19 PM (#170334 - in reply to #170276)
Subject: RE: Abu Garcia - Kudos for GREAT Customer Service!

Location: Des Moines IA

Good to hear Slamr! I sure wasn't wantin to pay for that Morrum!!

I told you it was messed up a couple times. You wouldn't believe me til it was trashed! Thanks for gettin me out this year, but next time, I'm bringin my own rods!

Happy New Year to you too Gerard! That tooth finanlly fell out of my Weagle .....

Edited by MuskieMike 12/31/2005 1:20 PM

muskie! nut

Posted 12/31/2005 2:22 PM (#170339 - in reply to #170276)
Subject: RE: Abu Garcia - Kudos for GREAT Customer Service!

Posts: 2893

Location: Yahara River Chain

Hey MuskieMike, I knew one guy that had a tooth in his boat after he did battle with big girl (it was over fifty). He had an earing made out of it. You seem like the type of guy that could have done that & wear it. Am I right?

MuskieMike

Posted 12/31/2005 3:59 PM (#170342 - in reply to #170276)
Subject: RE: Abu Garcia - Kudos for GREAT Customer Service!

Location: Des Moines IA

That tooth was a little small to be makin' earrings out of. If I had a tooth from a 50 that I had caught, It'd probably be mounted with the replica. I'm pretty good at losin' things, and I wouldn't want to lose it..... It is kinda funny though, that all I've ever caught on a weagle ... is a tooth .....

Edited by MuskieMike 12/31/2005 4:02 PM

pgaschulz

Posted 12/31/2005 4:07 PM (#170344 - in reply to #170276)
Subject: RE: Abu Garcia - Kudos for GREAT Customer Service!

Posts: 561

Location: Monee, Illinois

I agree best customer service in the business.......Still dont have my Tica back yet........Changing my logo did not help.

pga

sworrall

Posted 1/1/2006 12:18 PM (#170386 - in reply to #170344)
Subject: RE: Abu Garcia - Kudos for GREAT Customer Service!

Posts: 32958

Location: Rhinelander, Wisconsin

It's good to see the customer service committment on your reel, Slamr, it's an expensive one! Tica should be easier to contact, I'll give that a try next week to see if I can help get that errant reel back on a rod.

pgaschulz

Posted 1/1/2006 12:57 PM (#170388 - in reply to #170276)
Subject: RE: Abu Garcia - Kudos for GREAT Customer Service!

Posts: 561

Location: Monee, Illinois

I did contact them and they said I should have it back in about 10 days......

pga

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