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| Someone asked and I cant find anything. Just wondered |
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Posts: 16632
Location: The desert | Heard they are apparently going factory direct, maybe? The transition seems like a dumpster fire. Heard of several fiascos and incredibly poor communication. I attempted to discuss having carpet redone in my boat and finally said F it after 27 email go around with the new guy. I get a carpet redo isn’t their main business, but if you offer it on your Facebook page then you should probably be ready for people to ask about it.
Can’t imagine they stay in business long if current trends continue. Too bad. |
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Location: Contrarian Island | crazy, just looked at their web page, they don't even show the boats they offer..? zip, zero...oh but Pointer they do show they offer refurb and repair...
Edited by BNelson 5/7/2019 11:20 AM
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Posts: 1636
| Best thing to do is maybe offer some help... and suggestions on how you believe they should be handling things.
Any of you have customer communication or web development experience? |
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Location: Rhinelander, Wisconsin | In this case, help here may not make a difference, they really need someone to answer emails and calls badly as they are, from what I've heard, pretty busy in the shop all the way around. They are indeed going factory direct. I talked with Marine Diversified last week, and they got the news via text.
There's no website, just a static page. Social is done by a family member I believe.
Is what it is.
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Posts: 1636
| Sounds like they need help... and that help would go a long way.
- Customer Support
- Website
- Consistent Branding
- Management
All the above can be done for a fraction of the resources it may take for them to figure things out - if what I read is how things are going to be handled. |
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| Guess that answers that question. Thanks |
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Posts: 16632
Location: The desert | If you want to see how well they’re doing, check out their Facebook page and see how many Tuffy Boats you see featured on it. Then compare that number to a bunch of stupid memes. |
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