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Jump to page : 1 Now viewing page 1 [30 messages per page] Muskie Fishing -> Lures,Tackle, and Equipment -> TI Rod Line Guide Issue?

Message Subject: TI Rod Line Guide Issue?

Zib

Posted 5/15/2011 6:26 PM (#498467)
Subject: TI Rod Line Guide Issue?

Posts: 1405

Location: Detroit River

Hey guys,

I bought a Tackle Industries rod (9' Mag X-Hvy, Telescopic) back at the Michigan show. Today I was putting my new Toro on & I noticed that the 2nd line guide from the tip was shorter (smaller) than the 1st line guide from the tip. I assume that they got the guides mixed up at the factory. Do you guys think this will be an issue with casting? I'm going out on the 1st trip of the season in the morning & hope I don't have any issues.

Here's a picture to show what I'm talking about:
http://i77.photobucket.com/albums/j67/zibjones/IMG_0681.jpg

Asandir

Posted 5/15/2011 6:45 PM (#498469 - in reply to #498467)
Subject: Re: TI Rod Line Guide Issue?

Posts: 42

Location: Becker MN

It will hinder casting distance a little bit but probally not to bad. But it is not right, you should contact TI and ask them. They can steer you on how you should proceed. I would guess they would switch it out.

bobbie

Posted 5/15/2011 7:22 PM (#498472 - in reply to #498469)
Subject: Re: TI Rod Line Guide Issue?

Posts: 559

James has been very good to me in the past with issues . I think I have been a pain in the rear but he always comes through. Great rods

Tackle Industries

Posted 5/15/2011 8:11 PM (#498478 - in reply to #498467)
Subject: Re: TI Rod Line Guide Issue?

Posts: 4053

Location: Land of the Musky

Sold a few thousand rods so far and that is the first one I have seen like this.

email me at [email protected] and we can chat about some options. I will get you fixed up better than if you had no problems at all

James

bowhunter29

Posted 5/16/2011 9:21 AM (#498533 - in reply to #498467)
Subject: Re: TI Rod Line Guide Issue?

Posts: 910

Location: South-Central VA

It WILL NOT hinder your casting distance at all. It's only an issue as far as aesthetics, it will not affect performance. If it was my rod, I'd forget about it and go fishing. If you decide to go ahead and get it fixed, I'm sure James will take good care of you.

jeremy

Zib

Posted 5/17/2011 6:19 PM (#498869 - in reply to #498467)
Subject: RE: TI Rod Line Guide Issue?

Posts: 1405

Location: Detroit River

Emailed James & he is going above & beyond what I would expect a business owner to do. James is hands down the best business guy that I have ever dealt with. I highly recommend doing business with him.

Thanks again James, you rock!

Tackle Industries

Posted 5/17/2011 8:17 PM (#498889 - in reply to #498467)
Subject: Re: TI Rod Line Guide Issue?

Posts: 4053

Location: Land of the Musky

I am my own worst customer and I HATE bad customer service. I used to work at Wal-Mart in the 80s and the motto back then was, "The Customer Is Always Right". I worked in Electronics and I had a customer come in and he had a broken phone that looked like it had been in a mud football game. Not only that but we never even carried that brand of phone. My manager at the time said, find something similar and take it up to the customer service desk so we can take care of this customer. Wow is all I thought at the time.... So, we either got a customer for life or we taught that college hippy (I was one too so I can say that) to bring in all of his broken crap to use for a new item

Not sure where I was going with this. lol

Your welcome Mike.
James

curleytail

Posted 5/17/2011 10:00 PM (#498925 - in reply to #498467)
Subject: RE: TI Rod Line Guide Issue?

Posts: 2687

Location: Hayward, WI

I have found myself 'wishing' I could have a problem with some Tackle Industries stuff so that I can cash in on James more than taking care of the situation. So far, I haven't been lucky enough to have a problem.

I guess I'll just have to settle for his excellent communication and fast shipping to know he has excellent customer service.

Hard to go wrong buying something from James.

Tucker

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