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| There's an old saying in the retail business. You always hear about the bad but never the good. I thought this would be a good time to give mention of some of the good. I purchased a reel (wont say what kind) which was recommended by the staff and loved it! After using the reel for 4 weeks I noticed a noise in the reel that concerned me. I took the reel back to the retailer and they gave me a new one no questions asked. This experience is not the first and is the reason I continue to shop at this retailor. I'm not an employee of this company but I do work in the retail business which is why it gets my attention. This may be common knowledge to some of you but I tip my hat too no other than.
THORN BROTHERS |
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Posts: 531
Location: Hugo, MN | No surprise. Thorne's is far and away the best in the business. No better place to get honest information on new equipment, and always fun to stop in and harass Pat. |
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Posts: 1663
Location: Kodiak, AK | They are top notch, not doubt about it. They just seem to go above and beyond with every call I make to them. I like too that if they're too busy, they'll be "real" about it and ask if I can call back later. (That happened to me a couple weeks ago) I actually appreciate that. I appreciate not being put on hold or hearing the guy on the phone talk to another customer while I'm trying to place an order. I bought my Terrova there, my X27, my Beckman...pretty much every thing "muskie" I get comes from them.
But they're always for me, next day on email replies and I just can't say enough about them. Add to that they're co-housed with the Fly Angler and I just about wet myself everytime I pull into their parking lot. I'm just glad Mom and Dad live in Brainerd and I have reason to go to MN a couple times a year and make my pilgrimage to Thorne's. In fact, I'll be there in a couple of week when I head up for vacation. |
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Posts: 4053
Location: Land of the Musky | Thorne Bros is a good shop. I hate going there though. The wallet always is a little lighter when I leave  Looking forward to seeing the new shop up by Mil Lacs too.
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