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| I am looking for a new Musky rig. I bought a new Tuffy 1760 last year and it has been nothing but trouble. The initial quality was poor and now the boat has a constant gas leak that Tuffy was first unable to fix and now is unwilling to fix.
I have a 115Hp 4-Stroke Merc. What ever boat I get must have this motor. This is the best motor I have ever owned.
I am looking at a new Lund. It is supposed to come with a 54" live well.
I recently looked Warrior and Skeeter. Neither has a decent rod box or livewell.
The new boat has to be deep enough to handle Leech Lake, Eagle Lake, Lake of the Woods. It has to be the right size to be able to launch in the small Wis. boat landings, but large enough to handle the big water (17-18 ft).
What is out there?????????????????? |
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| Crestliner Fish Hawk 1850 Muskie Edition.
Lance |
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| I spent my Saturday morning this weekend in your boat up at Heckels, looking over the pressure tested tank, fittings, and motor. The fuel system has been tested three times now, and never had ANY pressure reduction even over a 48 hour period.
The management at Tuffy is very concerned with your problem, and is MORE than willing to fix it if it was something we could identify. There is absolutely no fuel residue in your hull anywhere, nor is there a leak. I found a very small amount of volatility by the vent fitting on the tank, called the General Manager on Saturday AM at his home and had him set up an overnight shipment to Heckel's of a new fuel tank assembly, which includes that fitting. Heckel's asures me they will have that installed and tested as they repair your motor.
I have worked for Tuffy for nearly 21 years, and can tell you no one is more concerned with customer service and product quality. If the quality of your 1760 was not correct at shipment, they will address and correct any problems. If you need assistance with the process, please feel free to call me at (715) 362-1760! |
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| If Tuffy's Salesmen spends a Saturday morning in your boat on Memorial day weekend carefully looking for the problem, I would say you are getting top notch service. If there is a problem they will find it.
Getting a new boat is not always the answer, many of my friends have had to take there Lunds, Rangers and Chrestliners back for adjustments that happen on construction and rigging. Most of the time its rigging by the dealer and not the boat at all.[;)]
My boat I have right now did not even start the first time I put it in the water. When it was rigged at the dealership, they did not hook up the gas line..LOL[;)]
It happens and they will find the minor problem and everything will be fine. |
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| In reply to your problem, I have purchased a new boat approx. every two years for the last 14 years. The exception is last year when I went with a high quality used rig, that if purchased new, would have been unattainable for me even with the help of my dealer and Ranger Boats. With that said, I have to tell you that you are receiving great service. I have never and I repeat never had even one of my new rigs that has not had some kind of problem, where I didn't have to take it back to the dealer for some type of repair. This includes Starcraft, Fisher, Skeeter, & Ranger. You have to remember that these things go on the water and are treated roughly. No smooth roads to drive on like a car does. Most vehicles have recalls as well. Very few products are as complicated as boats and motors. If you got that kind of service on Memorial day weekend, I would not even think of going any where else. This is fabulous service. Give them another chance, I think you will be more than pleased. By the way I do not represent Tuffy in any way, Just thought I should let you know that they are taking care of you. I may have to talk to Steve and to Heckels about a ride next time I am going to buy. Sounds like a great bunch of folks to be associated with. |
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| Sounds to me like they are trying like mad to fix the problem. Myself being in the service business, it's all about the effort put forth. Some problems are just plain hard to fix. period. Unfortunately it sounds like you have a hard one. The fact that it's at Heckel's and not in your garage tells me they are still working on the problem and not unwilling to fix it. |
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| I just got my new boat. Its a 17' Warrior and so far I love it. I have a 115 Mercury 4-storke on it.Never use the live well so that will not be a problem. I like the layout only time will tell how it works out. [:bigsmile:] |
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| Tuffy and Heckel's combined are making a great effort at this time to fix the boat. The original people I was dealing with at both of these locations are no longer responsible for my boat.
I would just like to thank Steve at Tuffy for his assurances that this problem will be fixed. I should have dealt with Steve in the first place and this may not have been such a problem.
I am lucky enough to have good friends and family that have gotten me out on the water over the last 2 months. |
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| Goltz1, I am glad to see they are going to get to the bottom of it. I hope you enjoy the boat and get it completely full of slime![:p] |
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| Last word from Heckel's today (Fri), they have a hand full of parts and should have the boat ready by tomorrow morning.[:p] |
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| Goltz1
If you are truely unhappy with this rig and want out of it call me.
715-579-7463
Mark
www.muskyadventures.com |
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| I'll trade you for my 2002 Lund Angler SS. You keep your motors and electronics, I'll keep mine.
Tight Lines,
Shep[:sun:] |
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| It appears that when due attention is paid to a problem, anything can be fixed. I would just like to say thank you to Steve over at Tuffy for getting my boat fixed and back out on the water.[:)] |
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| Bummer, Mark H. We missed out again![;)] I was hoping if I dangled that new Lund as bait, I might have got bit! Oh, well.[:bigsmile:]
Goltz1, guess you've found out what I've known, and many others have, for some time now. Tuffy after sale service is second to none! It's the personal approach of the likes of Steve, and Darryl, that continually prove this reputation for good service is deserved.
Congrats on getting back on the water with a really great boat.
Tight lines,
Shep[:sun:] |
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