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Posts: 35
| I'm looking for a way, any way to get a hold of Mark or customer service from Okuma. I sent my rod in two and a half weeks ago and started calling a week ago for updates but soon found nobody available to answer my call at any of the extensions at (800) 466-5862.
I PM'd and emailed Mark yesterday and haven't heard back. Anyone else know an alternate number or what's going on? I also noticed pages on their website don't work either. I've had great help from them in the past but this is getting frustrating.
Nate |
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Location: Illinois | I've called the 800 # and waited for a switchboard operator. told them I wanted to speak to a HUMAN BEING in the service dept and the put me through to MIKE, who helped track the progress of my Okuma gear.
If that does not work, write a letter:
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Posts: 32880
Location: Rhinelander, Wisconsin | Hey, allow them some time to respond, if you sent the rod in two and a half weeks ago, it probably took several days to get to California. I just sent a package to Arizona, and it takes 6 days. Mark is probably on the road. What pages on the website do not work? Send me a link. |
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Location: Illinois | http://www.okumafishingteam.com/misc/customerservice.html
link down
http://www.okumafishingteam.com/misc/news.html
link down
http://www.okumafishingteam.com/misc/dealers.html
link down
http://www.okumafishingteam.com/misc/aboutus.html
link down
Coincidentally, the link to purchase Okuma products is up and running:
https://www.shopatron.com/index/422.0
Edited by muskellunged 7/28/2009 3:26 PM
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Posts: 299
Location: Ontario, California | Sorry for the lack of response... As most of you that have PM'd me... it is taking me a long time to get back with you. I just don't have much "free" time lately to get on the internet. I will try to get to tall the PM's shortly. As far as the rod goes, I will check on it for you have Mike email / call you back.
We apologize for the delay.
On the website... it is going through a 100% revamp right now so a lot of the pages are not working properly. We are hoping to have it up and running in the very near future....
BTW... the buy function is a separate website that will stay. |
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Posts: 35
| Well I guess everything is fine as far as returns are concerned. My wife said my rod showed up today but I still wonder why no-one is around when you call in to inquire. Especially for the number of times I tried. Like I said before I'm not bashing their customer service because I have no complaints previously.
Nate |
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Posts: 32880
Location: Rhinelander, Wisconsin | It is entirely possible the person you were trying to reach was busy elsewhere, even on another line. Patience is a virtue, one it seems is sorely lacking these days. Your rod was shipped back already? Not too bad, not too bad at all. |
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Posts: 299
Location: Ontario, California | Nate... Your rod was delivered today. Good luck the rest of the season.
Edit - If for some reason you need to call in the future, when you get the "Sorry, nobody is available to answer your call"... listen to the prompting further as it will tell you to press 1,2 3, etc... to leave a message.
Glad we were able to get it figured out for you Nate.
Edited by California_Muskie 7/28/2009 6:30 PM
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Posts: 35
| Mark - I shot you an email. Thanks again for all your help.
Steve - I guess we're going to have to agree to disagree. |
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Posts: 32880
Location: Rhinelander, Wisconsin | I am not at all looking to disagree, I'm trying to get people to be realistic and reasonable. You won't find better customer service than at Okuma.
There's been a rash of posts lately with only one goal...to complain in public as if MuskieFIRST is a bad copy of Consumer Reports. It isn't, and will not be...ever.
Let me tell you, the return on that product was pretty good.
Unfortunately, the fishing industry has been under real pressure and the number of personnel available to answer the where is my 'whatever' calls has been lowered to a bare minimum a a result; the economy has taken a huge toll. Patience is a virtue, and one, as I said earlier, many seem to be lacking these days. |
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Location: Illinois | IF you want to blame any one invention on the growing lack of patience in society, it is the remote control. After that, it's high speed internet. And them dang colored pictures.
Edited by muskellunged 7/29/2009 11:40 AM
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Posts: 2894
Location: Yahara River Chain | I have to agree with sworrall that Okuma has the finest service I've ever dealt with. You have to have a bit of time to allow someone to respond back to you. You know they are not ditching you when you hear how well everyone on this board is being treated by Okuma and specifically by Mark (even though he hassles me on using left side crank reels  ). If I need some service I'm not worried, I know Okuma and Mark will take care of it in due time.
Thanks Mark & Okuma Fishing for some of the finest products I've ever used. Say Mark, is the Red Isis available in left side crank yet????? |
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