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Posts: 536
Location: deephaven mn | Sent in a broken rod for warranty replacement to tackle industries.
Sent it to addresson web site. Two days later rod came back note said business no longer at that adddres. Contacted James he told me he sold business and contact Derek the new owner for correct address. Sent rod to new address, two weeks later haven't heard a word for Tackle Industies, I send Derek an email he says he never got rod. Speedee says they delivered it and it was signed for. HUH dont know what happened rod got lost somewhere. Derek took the inituative to send me new rod anyway. Tackle Industires reputation is still honorable and intact.
new address is
796 1rst Ave SW
Britt IA
50423
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Posts: 1449
Location: Kronenwetter, WI | Good to know. James has always been a pro. Bought many rods from him with great service. Taking care of customers is what makes a company. |
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Posts: 186
| Wonder why he got out of the business . |
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Posts: 426
Location: Perryville, MO | Wow. James built a great business the right way - producing quality gear (especially his rods) and taking care of his customers. Good luck to the new owner as those are large shoes to fill. And congrats to James! |
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| Bought a number of rods from James, but one that really showed his commitment to customer service was at the Wausau show in 2020, right before everything shut down. I had emailed him about 7'6" rod I was thinking of for heavy jerk baits, walk the dogs. He said he would have one there. Went to his booth when they opened Friday, he had the rod set to the side for me and threw in a rod sleeve. And he gave me the show price which was less than normal price, which I was planning on paying. How do you beat that? |
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Posts: 32799
Location: Rhinelander, Wisconsin | OFM continues to work with TI and Vexan. The new owners (Lizanne and Derek) are committed to a high level of customer service and quality, plus they have lots of innovation on the table for the next couple years.
We also are still onboard with James with his Scale Wears apparel project, and expect that to do very well into the future. |
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Posts: 32799
Location: Rhinelander, Wisconsin | Muskyrookie - 7/21/2021 4:20 AM
Wonder why he got out of the business .
Same reason most do, he built the business to a high level of success with the intent to sell from the start. |
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