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Posts: 6
| Heres an issue I have.
I bought a tackle box from this store. Shipped, nice and new, after a while the hook columns/rows were seperating from the base of the box. To the point that hooks/blades could get pinched and they did and be a royal pain to get back out, which they were. So I called him and he goes "yup, theyll cover that, get it to me and I'll get it to them and youll be on your way."
That was august...
Check in this winter, "Yup I gotta send it in to them" was what he was saying. I didn't want to be pushy, he's taking care of me. Its June now and the box has not left his house....Which leaves me now carrying 50 odd double cowgirls, show girls and super models in either a card board box or inside about 20 plano tackle boxes...As of last night I couldnt even get him to ship it to me so I can either ship it to Lakewood or try to figure a way of a presidential solution to fix it.
So what are my options?
Apparently nothing is getting done with this box, I've spent very easily 2k buying product from him. I would think that would make me somewhat of an important customer...
Is this an issue for Better Business Bureau?
Am I SOL until he gets it done?
Is this just part of the deal of purchasing through online stores?
What can I or should i be doing? I basically have the rest of june, all of july and maybe a few days in the fall to, time is of the essence. Hes had it now for 10 months....
Has anybody bought from www.bookemsmuskyshop.com before? |
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Posts: 32924
Location: Rhinelander, Wisconsin | Call the manufacturer. That where the warranty originates anyway. |
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| As of last night I couldnt even get him to ship it to me so I can either ship it to Lakewood
he does need to get it to the manufacturer himself if he promised to do so, or get it back to you so that you can do it.
you might alert him to this post as well; reputations about customer service can make or break small businesses like this.
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Posts: 6
| lambeau - 6/25/2009 9:03 AM
As of last night I couldnt even get him to ship it to me so I can either ship it to Lakewood
he does need to get it to the manufacturer himself if he promised to do so, or get it back to you so that you can do it.
you might alert him to this post as well; reputations about customer service can make or break small businesses like this.
i guess thats what I get for buying from an online store and not a place like thorne brothers... |
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Posts: 1243
Location: Musky Tackle Online, MN | Boots - 6/25/2009 8:27 AM
Is this just part of the deal of purchasing through online stores?
I can't speak to your issue with Dan. But as an online retailer myself, I have to respond and say - No, this is absolutely NOT part of the deal of purchasing through online stores. Just like brick and mortar retailers, there are good ones and bad ones. (Again, I'm not speaking to your issue above. Just generalizing.) I could go on for a long time about both types of operations having been in the retail world for a long time now...
Aaron |
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Posts: 193
Location: Mayer, MN | Boots - 6/25/2009 9:22 AM
lambeau - 6/25/2009 9:03 AM
As of last night I couldnt even get him to ship it to me so I can either ship it to Lakewood
he does need to get it to the manufacturer himself if he promised to do so, or get it back to you so that you can do it.
you might alert him to this post as well; reputations about customer service can make or break small businesses like this.
i guess thats what I get for buying from an online store and not a place like thorne brothers...
Don't lump all internet businesses together, there are some good ones out there. Some of them post on Muskiefirst almost everyday.
I had never heard of the website shop you posted until your thread, not a good way to advertise, thanks for the heads up. |
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Location: Oswego, IL | I also agree that it is NOT an online issue. Only the one you happened to use. I am from Illlinois so 99% of the gear I buy has to be online because there are no stores that carry the items I want, and if they do, its over priced. I would call the maufacture and report that place to start with, then I will also tell the guy he basically just stole from you if he is not returning either your broke one or a replacement. It is thieft. I would also suggest always using a online store that is talked about highly, and the one you used I never heard of. It sucks for you, and you have to put your foot down and not be so nice I guess. I hope things work out for you. |
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Location: Land of the Musky | As an internet seller I go out of my way to make things right and more than your average Wal-Mart! I know a lot of others do to like Musky Tackle Online, Rollie and Helens, etc. |
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Posts: 2037
Location: lansing, il | I probablly put more time and energy into the customer service end of my business/businesses than I probablly put into the financial end of things. Maybe it is wrong, and maybe I hurt myself financially by thinking that way, but I think customer service is the most important aspect of running a business, even more so than profit margins and pricing. |
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Posts: 6
| I appreciate the replies and restoring my faith. i think I have been very patient in this whole situation for quite some time.
Im not a fan of slamming companies, however, something needs to be done. i will however look forward to dealing with the online stores here at MF. |
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Posts: 1243
Location: Musky Tackle Online, MN | muskihntr - 6/25/2009 2:34 PM
but I think customer service is the most important aspect of running a business
Agreed completely, John!
Aaron |
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