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Posts: 7
| just cut off 2inches of my st croix top and tail in house door-----now im crying
what to do??
please help  |
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Posts: 980
| If you have a local rod builder id take it to them. im not sure if st. croix will cover that or not since it wasnt product malfunction. PM Jeremy at Tuscarora Tackle as well he'd know what to do |
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Posts: 426
Location: Perryville, MO | Go to St. Croix webpage, print off a label, and send it back with a check for the appropriate warranty (without looking I can't remember which warranty program you'll need for "operator error"). But I do know they'll still take care of you. They'll either fix it or send you a new one. Great customer service. |
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Location: Northern Wisconsin | http://www.stcroixrods.com/category/service_and_warranty
$75 to replace it since it was your fault (gold star service plan) |
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Posts: 245
| Wow, here in Sweden if you break it yourself, you get nothing back.
We never beraly ever have lifetime warranty, if a lure breaks you have to go back to the store with your reciept while the manufacturer basicly couldn't care less. |
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Location: sneaking out to get on the water ;-) | as stated above send it in with $75 seeing you closed it in door and they will send you a new one. happend to me at the begining of season i drove to park falls and had a new one in my hands within 5 mins |
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Posts: 458
| St. Croix service is amazing and its the main reason I own 10 St. Croix rods. |
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Posts: 540
Location: Leech Lake, Walker MN | Costumer service at st.croix is the best
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Posts: 410
Location: Wakefield, MI | wicked - 12/2/2012 9:30 AM
as stated above send it in with $75 seeing you closed it in door and they will send you a new one. happend to me at the begining of season i drove to park falls and had a new one in my hands within 5 mins
That place is dangerous. I spend way too much money when I go there. |
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Posts: 537
Location: Gilberts IL/Rhinelander WI | In my experience going to the store in Park Falls, is the way to go. On the only two occasions bringing a rod back, that I broke, both times was told to grab a new one off the shelf. I don't see this happening if its shipped. |
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Posts: 46
| I had a similar experience when I broke a premier. Brought it up to the store, showed them the break, new rod in my hands free of charge. I'm sure they ended up fixing the old one and selling it in the blemished box. |
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Posts: 139
| Glad some of you had a good experience, I however did not taking it to their store in Park Falls. |
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Posts: 1710
Location: Mt. Zion, IL | I only buy St. Croix rods from now on for two reasons:
1. The models I buy are made in the U.S. (Legends or Premiers are what I buy from now on)
2. Their customer service is the best in the industry as far as I am concerned. |
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Posts: 256
Location: plant earth | lucky you time to upgrade for the one you really want!!! early christmas |
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| Brought mine to the Chicago show and left it with the guys at the St.Croix booth. Had a new rod at my door, free of charge a week or two later. My fault it broke but they never asked. I am a customer for life because of that. |
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