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| I had my family give me bass pro gift certificates for christmas so I could purchase a GPS for my boat, I dicided to get the Garmin 76map unit which was $349 in thier catalog.
I received a Cabela's catalog that had the same unit for $349 but the unit came with a $30 ram mount free, I called Bass pro up and they would NOT honor thier policy that states that they will beat any price. I simple told them that if they did not want to honor thier policy that they would not have my buisness ever again, Their reply was "give us your address and we will stop sending you catalogs". So as far as I'm concerned Bass Pro Crap will never see my buisness and I suggest to you DON'T BUY ANYTHING from them.
Good hunting, Jeff <><
www.basspros**ks.com
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| You might be confusing price and a free giveaway....I would not expect them to give you something for free because another company does....that isn't an issue of price. I have bought and destroyed a high volume of stuff from Bass Pro, and they have never given me a problem with returns, I highly recommend BPS. Sorry to hear of your difficulties with them, though I believe you to be a bit confused by their policy and your claim against it.
Slamr |
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| I agree with Slamr. I spend thousands every year at Bass Pro and have never had any issues with service or returns.
Base price matching is one thing but when it comes to promotions and free giveaways, that is another. I don't condone the idea of them taking you off of their mailing list though. The person you talked to was probably frustrated becuase they were only the messenger.
I would utilize your gift certificate at Bass Pro and not let it bother you - even if it is for something else than what you had planned for. |
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| I agree with Slamr and MuskyU. When a business advertises they will match prices it almost allways is on an identical item. You do not have identical items. I have never had a problem with Bass Pro. |
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| I agree with the others. However, the way they delt with you, "give us your name - we will stop sending you a catalog," was a pretty poor way with dealing with you. I'm surprised someone in customer service said that. Perhaps they are in the wrong line of work. A little tact would probably have gone a long way and maybe saved a customer. For $30 (less than that when you consider they buy things wholesale) they risked losing a customer. As you know we all spend a lot of money on our fishing stuff. If you are still unhappy with them, why not send a letter? You may get a better response. They didn't get big by having lousy service. Good luck. [:)] |
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| I agree. BPS has always treated me well. I've walked in there with busted rods and reels that didn't work quite right and walked out with new stuff....no hastle. I'm sorry you had a bad experience with them, but I'll continue to shop there.
Beav |
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| Jeff....you might have gotten help from someone having a bad day, not a good excuse but it happens. Also, maybe like some of the rest of us, you got a little bit loud in your protestation--I always do despite my best efforts otherwise. Bass Pro Shops has seen more and more of my mail order buisness (wish they would build a shop in the west)over the years and has always been helpful, polite and courteous when contacted with problems. Don't let one individual color everything you think about the place.
BrianW |
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| Iwill say I ordered a reel through BPS online and after 3 weeks I called to see what the delay was and they told me that it had shipped the day before.After another 2 weeks I called back to let them know I'd not yet recieved it ,that's when they told me that it had not been shipped and because I ordered online and they were out of stock that they just cancelled the order, 2 days after I had placed the order.[:(] |
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| Hey Jeff
Would you like some cheese with that whine.Just think moon,and all the pain will go away.7 more months to go.
mike
[:bigsmile:] |
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| Forgot to mention earlier - I always go by when I'm working if I have a problem with an item. Always seems to work. I don't expect anything extra, just what I'm entitled to. If you'd like I'll send you one of my police uniform shirts!! Also works great at the local donut shop. good luck [:p] |
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| Bass Pro has been great to me. I had a problem with one of their reels and they swaped it out for a shimano, no hassles. Not to mention that two of the guys behind the reel counter are musky nuts and one is one this board(musky54), great guys.[:)] |
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| I don't think the customer service rep treated you with respect. You didn't mention how heated the debate with the rep got. The Cabela's give away was a promotional deal and you can't expect Bass Pro to honor that. But it's your call, there are other retailers out there that would love your business. Competition, it's the American way.
Good luck, Murph! |
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| I must say that when I spoke to the customer service manager, I spoke to the woman with respect and never raised my voice. I simply asked the woman why they would not honor thier policy, Her reply was "NO" with no reason other than NO. I thought that I was right by asking, But that does not mean that someone should be so rude and just simply say NO with no explaination. I don't care if someone is having a bad day or not, If you have to deal with customers you need to put your bad day aside and deal with your customers with respect. I like most of you have spent thousands of dollars with BPS I even purchased a boat from them back in '92, So what I am saying is that if I can't be treated with respect than I will have take my buisness elswhere.
You don't have to agree with me. I put this post on here to convey my experience with BPS.
I would just hope that someday when you call BPS looking for some kind of customer service that you don't have to deal with a person like I had to deal with.
Good hunting & Good luck with BPS,Jeff <>< |
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| Ahhhh stop your crying ,just get over it .
mike
www.cabelesisbetter.com[:devil:] |
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| Ahhhh stop your crying ,just get over it .
mike
www.cabelesisbetter.com[:devil:] |
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