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| Prior to an Eagle Lake walleye trip last year, I bought a top of the line St. Croix spinning rod. Amazing touch and super light weight. However, on the second day I hooked a rock and just like that about 8 inches of the tip broke off. The guys I was with said, don't worry St. Croix will replace. When I got back, I followed directions, sending photos, etc. Some time later they sent an e-mail saying it was in process. 7 months later, nothing. I have sent a couple follow up e-mails, no response.
The last day of the trip I rented a musky rod from the lodge, a 9' Legend Tournament. I was surprised the difference that light rod made in a day of fishing and decided I would treat my elderly self to one. However, after no customer service, I am rethinking that. Any tips how I can get they off the dime? |
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Posts: 1425
Location: Brighton CO. | I have a couple St. Croix ultra lights and have caught tons of Trout and Perch on them. The first one is a six footer so I moved up and got a seven footer and like a dummy walking a lake shore I got the tip caught in a tree branch and broke off about 4" inches a friend put a new tip top on the shorter rod and it works even better )it was a bit whippy at 7' so it worked out well.
So I still have both rods and they work great. I copied my nephew in getting the first rod he bought it at tackle shop in Wisconsin (mine Cabela's) he broke his later and sent it in to St. Croix and they said "this is not one of our rods? They gave him a discount on a new St. Croix, the first rod ??? |
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Posts: 91
| I have not had a rod break, but I did have a return a couple of years ago on a rod I bought that was not the rod I intended to buy. Bought the spinning version instead of the baitcasting version. Not good on my part. I was not too far away from Park Falls so took the rod in to the shop for a return. Just my experience but I was treated very well there. |
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Posts: 2333
Location: Chisholm, MN | Yeah that's strange. I would be calling them or someone who works with them until I got a new rod delivered. |
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| Kirby Budrow - 1/10/2025 1:59 PM
Yeah that's strange. I would be calling them or someone who works with them until I got a new rod delivered.
When I first sent the required pics, etc., site said they had heavy traffic, expect 4 to six weeks, but this is almost six months. Cabela's, where I purchased said I had to contact St. Croix, which I had done. |
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