Posts: 2323
Location: Stevens Point, WI | Schuler - 5/6/2010 10:06 PM
Humminbird has only had a competitive product for 4 years? It should read Lowrance hasn't had a competitive product for four years. I have a Lowrance, and like it. But they are nowhere near Humminbird in reliability, ease of use and customer service.
Quite simple actually. Lowrance has been around for what, 50+ years? Hummingbird for 30 years or so. Both great units.
The first "real unit" that Hummingbird had that could actually be talked about in the same sentence as a Lowrance was built about four years ago, that is a fact. Need proof? Up until four years ago, you could barely find another unit out there a tournament professional or serious angler had on their boat. Garmin and Raymarine were actually above and beyond Hummingbird four years ago.
As for customer service, Lowrance has changed a lot in the way of customer service in the last two months. Lot's of hiring in the customer service department at Navico has taken place recently. Remember one thing though, Lowrance has ten times the units in the field Hummingbird does, of course they will have more problems, of course they will have more customer service calls, of course every problem you hear about their customer services gets played so overboard that by the next person that hears about it, it's ten times worse than what the problem really was.
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