Posts: 305
Location: Illinois | Just wanted to update this fiasco. Called my dealer to tell them I was picking up my boat. She quoted me a price on storage and the various repairs and maintenance and I mentioned that I am also paying for new seats (not there). She said "your seat is on warranty" and the manufacturer was having a real problem with that model seat." I thought if this was the case I would contact the manufacturer. After all, I shelled out 180 less than 2 years ago for a brand new seat which is now a recliner. I didn't want any money back but I wanted some satisfaction. I contacted Alumacraft via email that explained my situation and my displeasure with the faulty seat(s). I received a short email that said the seats were no longer under warranty. I sent an email back correcting them, (I have the bill of sale) it was less than 2 years ago. I received an email back explaining it wasn't their problem and I would have to go through my dealer. My dealer said it is an alumacraft issue. The key here is that my dealership no longer deals with Alumacraft products. I am particularly dismayed at the warranty manager for Alumacraft. She has no courtesy. Even if she said "I'm sorry that the product wasn't up to your expectations. I can't replace both seats but since you are under warranty for the seat you bought less than 2 years ago I will replace that seat". I would be satisfied.Instead I get the runaround . What happened to courtesy? I am going to sound like the grinch at 40 but I miss the old way of doing business. There was a courtesy and etiquette and that is often absent today.
More importantly, it's not the end of the world and I can't wait to fish.
Edited by husky_jerk 3/8/2007 5:30 PM
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