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Muskie Fishing -> Muskie Boats and Motors -> HDS 12 Gen 3 won't power on
 
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Message Subject: HDS 12 Gen 3 won't power on
Pointerpride102
Posted 6/7/2018 5:36 PM (#909389)
Subject: HDS 12 Gen 3 won't power on





Posts: 16632


Location: The desert
Just got the replacement for my HDS 8 Gen 2 that wasn't hooking up to my nmea network. Got it all mounted and hook it up, hit the power button, nothing. Hold it in, still nothing. Notice that the keypad is lit up. Toggle my power on my auxiliary switches, notice the keypad lights shut off. Turn aux power back on, hold power on the unit, nothing. Randomly open the map chip slot and it springs to life. Works good once on. Shut the unit down and try to power back on, nothing. Again can see that the keypad is lit up but nothing loads.

It's not the screen brightness, because nothing happens when tapping power to increase brightness, and touching the screen doesn't yield any beeps.

Any ideas?

I'm beyond frustrated with Lowrance right now.

Edited by Pointerpride102 6/7/2018 5:37 PM
jchiggins
Posted 6/7/2018 7:31 PM (#909398 - in reply to #909389)
Subject: Re: HDS 12 Gen 3 won't power on




Posts: 1757


Location: new richmond, wi. & isle, mn
I hope your polarity is correct.:-0
14ledo81
Posted 6/7/2018 8:20 PM (#909408 - in reply to #909389)
Subject: Re: HDS 12 Gen 3 won't power on





Posts: 4269


Location: Ashland WI
Have you tried taking the power cord directly to a separate battery?
Pointerpride102
Posted 6/7/2018 8:48 PM (#909415 - in reply to #909408)
Subject: Re: HDS 12 Gen 3 won't power on





Posts: 16632


Location: The desert
My HDS 7 powers up with the exact same cord. My last unit worked with the exact same cord. Literally nothing has changed with the power cord, except I swapped the 3 amp fuse that was in there with a 5 amp one thatbwas sent with the unit. But the only time it fully powered on was with the 3 amp fuse.

I don't have a separate power cord to hook up directly to the battery. I don't really want to take the current set up apart because it has worked with two other HDS units for a few years now with zero issues. I just ran my HDS 7 on that cord the other day when I took the kids fishing.

I'm just not having good luck this season.
Slamr
Posted 6/7/2018 9:01 PM (#909416 - in reply to #909415)
Subject: Re: HDS 12 Gen 3 won't power on





Posts: 6995


Location: Northwest Chicago Burbs
Don't hate me but maybe find the same unit to borrow from a friend and see if you have the same issues. If not...It's the unit and go nutty on Lowrance.
Pointerpride102
Posted 6/7/2018 9:47 PM (#909418 - in reply to #909416)
Subject: Re: HDS 12 Gen 3 won't power on





Posts: 16632


Location: The desert
Slamr - 6/7/2018 9:01 PM

Don't hate me but maybe find the same unit to borrow from a friend and see if you have the same issues. If not...It's the unit and go nutty on Lowrance.


I don't know anyone with an HDS 12, but that's a decent idea. Maybe I'll just drive boat to boat this weekend asking, lol.
Jerry Newman
Posted 6/8/2018 12:34 PM (#909468 - in reply to #909418)
Subject: Re: HDS 12 Gen 3 won't power on




Location: 31
Do you have a smallish supply line or corrosion in the old plug… the 12 requires more power than a 7.

Assuming it's a new unit? ... hook up the new power cable directly to the battery to help troubleshoot.
thescottith
Posted 6/8/2018 2:39 PM (#909483 - in reply to #909389)
Subject: Re: HDS 12 Gen 3 won't power on




Posts: 444


Did you try reseating the map chip?
Maybe try it without the map chip inserted?
Pointerpride102
Posted 6/8/2018 6:02 PM (#909500 - in reply to #909483)
Subject: Re: HDS 12 Gen 3 won't power on





Posts: 16632


Location: The desert
thescottith - 6/8/2018 2:39 PM

Did you try reseating the map chip?
Maybe try it without the map chip inserted?


There was no map chip in it when I opened the chip cover.
Pointerpride102
Posted 6/8/2018 6:04 PM (#909501 - in reply to #909389)
Subject: Re: HDS 12 Gen 3 won't power on





Posts: 16632


Location: The desert
Called Lowrance and I get to mail it back in and they get to send me another new one. Likely costing me another 2 weeks. I opened my case with Lowrance on 5/3.
Pointerpride102
Posted 6/8/2018 6:06 PM (#909502 - in reply to #909468)
Subject: Re: HDS 12 Gen 3 won't power on





Posts: 16632


Location: The desert
Jerry Newman - 6/8/2018 12:34 PM

Do you have a smallish supply line or corrosion in the old plug… the 12 requires more power than a 7.

Assuming it's a new unit? ... hook up the new power cable directly to the battery to help troubleshoot.


The unit is new but a replacement for my 8 so it was not sent with any additional power cables. Lowrance has confirmed the power cables are identical.
Jerry Newman
Posted 6/9/2018 9:41 AM (#909526 - in reply to #909502)
Subject: Re: HDS 12 Gen 3 won't power on




Location: 31
Pointerpride102 - 6/8/2018 6:06 PM

Jerry Newman - 6/8/2018 12:34 PM

Do you have a smallish supply line or corrosion in the old plug… the 12 requires more power than a 7.

Assuming it's a new unit? ... hook up the new power cable directly to the battery to help troubleshoot.


The unit is new but a replacement for my 8 so it was not sent with any additional power cables. Lowrance has confirmed the power cables are identical.


I understand the power cables should work (and agree that's probably not the cause), but also guessing it would be very rare for this unit not to operate properly being brand-new.

You're a couple of wire connectors/zip ties away from troubleshooting by hooking up the old power cord directly to the battery... that would be something I would want to check before sending it back.


Edited by Jerry Newman 6/9/2018 10:41 AM
mtcook16
Posted 6/15/2018 11:14 AM (#910009 - in reply to #909526)
Subject: Re: HDS 12 Gen 3 won't power on





Posts: 546


Location: MN
Jerry Newman - 6/9/2018 9:41 AM

Pointerpride102 - 6/8/2018 6:06 PM

Jerry Newman - 6/8/2018 12:34 PM

Do you have a smallish supply line or corrosion in the old plug… the 12 requires more power than a 7.

Assuming it's a new unit? ... hook up the new power cable directly to the battery to help troubleshoot.


The unit is new but a replacement for my 8 so it was not sent with any additional power cables. Lowrance has confirmed the power cables are identical.


I understand the power cables should work (and agree that's probably not the cause), but also guessing it would be very rare for this unit not to operate properly being brand-new.

You're a couple of wire connectors/zip ties away from troubleshooting by hooking up the old power cord directly to the battery... that would be something I would want to check before sending it back.


Or a volt meter to the power pins on the cord. If you're getting good voltage (12- 12.4V) to the power cord rigged as is, it shouldn't be necessary to un-rig the cable. It may be a fault in the control board of the unit if it only powers on the backlight and not the processor.
Wimuskyfisherman
Posted 6/15/2018 1:36 PM (#910020 - in reply to #909389)
Subject: RE: HDS 12 Gen 3 won't power on




Posts: 229


I have seen in-line fuses can be problematic at turn on. There is a large inrush current at turn on- more in larger units. Any type of in-line resistance will cause voltage drop. I had problems with the spring loaded, cylindrical in-line kind. To remedy this both times, I coated the fuse contacts with Vaseline. This got me up and running both times. I have never had issues with the blade type automotive fuses though. Much better contact pressure on those fuse-holders.
Pointerpride102
Posted 6/15/2018 2:16 PM (#910022 - in reply to #910020)
Subject: RE: HDS 12 Gen 3 won't power on





Posts: 16632


Location: The desert
Wimuskyfisherman - 6/15/2018 1:36 PM

I have seen in-line fuses can be problematic at turn on. There is a large inrush current at turn on- more in larger units. Any type of in-line resistance will cause voltage drop. I had problems with the spring loaded, cylindrical in-line kind. To remedy this both times, I coated the fuse contacts with Vaseline. This got me up and running both times. I have never had issues with the blade type automotive fuses though. Much better contact pressure on those fuse-holders.


Good stuff to know, thanks. My nmea network runs off the inline you describe. Unfortunately my Lowrance power cord set up has the blade type, so that shouldn't be the issue.
39 degrees
Posted 6/15/2018 4:31 PM (#910025 - in reply to #909389)
Subject: RE: HDS 12 Gen 3 won't power on




Posts: 102


I had an issue with a lowrance blade fuse holder. Wasn't the fuse itself but somewhere in the wiring of the fuse holder. Power to the unit was intermittent. Finally tried swapping the entire fuse holder out and problem solved.
Jerry Newman
Posted 6/16/2018 12:48 PM (#910056 - in reply to #910025)
Subject: RE: HDS 12 Gen 3 won't power on




Location: 31
"shouldn't be the issue." ... sounds like your still kind of guessing at the problem Mike.

I recommend to all my boating friends... just say no to any in-line fuses. IMHO new boats should already have a dedicated fuse panel and on/off switch like this for electronics.

With a fuse panel you would 100% know if the problem is with the unit before sending... still recommend hooking up directly to battery (and now with what 39 said a new fuse holder) before sending.


Edited by Jerry Newman 6/16/2018 1:06 PM



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Pointerpride102
Posted 6/16/2018 4:03 PM (#910062 - in reply to #910056)
Subject: Re: HDS 12 Gen 3 won't power on





Posts: 16632


Location: The desert
Unit is already sent in and the new one will be on its way shortly. I don't believe (and am not taking my power cord apart) because my other units (HDS 7 and 8) have worked on the same power cord with zero issues, the 12 powered up long after hitting the power button when not even pushing the power button, the unit ran fine when it was on, it lit up the keys like it should be powering on but wouldn't do anything, hard resent didn't touch it either.

I'm reasonably confident, as was Lowrance, that the unit was garbage.
BNelson
Posted 6/16/2018 5:48 PM (#910064 - in reply to #909389)
Subject: Re: HDS 12 Gen 3 won't power on





Location: Contrarian Island
I had one do that too... sucked, lost all my icons from a week long trip new one was sent to me as well.
Jerry Newman
Posted 6/17/2018 10:45 AM (#910112 - in reply to #910064)
Subject: Re: HDS 12 Gen 3 won't power on




Location: 31
Lowrance customer service is outstanding… they definitely want you to be a happy customer. I sincerely hope you're hunch is right and all you have to do is plug and go with a new unit. I assume that you also plugged the 12” into the other stations power cord and had the same result… that would probably be enough for me to send the unit back as well.

More out of curiosity (and to help others troubleshoot), wondering if Lowrance sends a heavier in-line fuse wire/component now because of the 12s.

When I went from 2-10s to 2-12s I had some brownout issues with one of the units. Although I originally suspected it was a problem with unit itself, it turned out the supply line couldn't deliver the extra power required for the 12s. They're very sensitive in that regard… anyway, I went with some heavier stuff and problem solved.
Wimuskyfisherman
Posted 6/17/2018 12:03 PM (#910116 - in reply to #909389)
Subject: RE: HDS 12 Gen 3 won't power on




Posts: 229


I as Jerry am interested in hearing what happens. The problem I have seen is inrush current at start up. This is worse in larger units. Also todays powers supplies can draw a ton of current at turn on. Any resistance inline during this leads to voltage drop, which in some case can be enough not to turn unit on. This resistance can be caused by degraded connections, fuse holders, insufficient wire runs, etc. I have fixed the fuse holder issue 3 times temporiliy by coating the fuse contacts with vaseline. That was enough to get us running temporailiy. Good luck and I hope it just plugs in and works for you!
Pointerpride102
Posted 6/17/2018 1:34 PM (#910125 - in reply to #910116)
Subject: Re: HDS 12 Gen 3 won't power on





Posts: 16632


Location: The desert
I'll report back once the new unit arrives. I've been fairly satisfied with Lowrance's customer service, although there is definitely room for improvement.

Since my 8 was outside of warranty I had to pa to upgrade, they gave me a decent discount although shopping around now it wasn't the greatest deal I've ever had. At any rate I'm not really upset with that they could have done nothing. Got the new unit in and it came with absolutely nothing, again I'm relatively ok with this but I needed a mounting bracket for it. To me it would seem obvious that you'd send one with if upgrading from a smaller unit. I called in and the first guy told me to go buy one, they're $50 at cables and I already shelled out over a grand for this upgrade. Was passed on to another representative and they got one sent out. Of course, this took another handful of days. I think they could have covered overnight shipping for the lame duck 12 they sent out. A supervisor was supposed to call my, but I've not received that call yet.

Overall I've been fairly satisfied but there is definitely room for improvement.
RLSea
Posted 6/19/2018 7:38 PM (#910414 - in reply to #909389)
Subject: Re: HDS 12 Gen 3 won't power on




Posts: 479


Location: Northern Illinois
It has been mentioned before, but it bears repeating: dielectric grease. It's the best way to protect and enhance connections.
Pointerpride102
Posted 6/21/2018 9:12 PM (#910540 - in reply to #909389)
Subject: Re: HDS 12 Gen 3 won't power on





Posts: 16632


Location: The desert
New unitnis on its way. Lowrance upgraded me from the Gen 3 to the Carbon. Hopefully everything works as it should this time.
fishhawk50
Posted 6/22/2018 6:13 PM (#910581 - in reply to #910540)
Subject: Re: HDS 12 Gen 3 won't power on




Posts: 1416


Location: oconomowoc, wi
Pointerpride102 - 6/21/2018 9:12 PM

New unitnis on its way. Lowrance upgraded me from the Gen 3 to the Carbon. Hopefully everything works as it should this time.

fished in a brand new ranger a couple weeks ago with new carbons in it.. great units as far as i could tell. 9 at the helm.. 12 up front
Pointerpride102
Posted 7/3/2018 2:23 PM (#911468 - in reply to #909389)
Subject: Re: HDS 12 Gen 3 won't power on





Posts: 16632


Location: The desert
Got home from vacation to a new Carbon 12 waiting for me. Hooked it up, powered right up. Took a long time to get this resolved, opened my case in May, but not bad going from an HDS 8 gen 2 non touch to the Carbon 12.

Glad I didn't take apart my power cord.....
Jerry Newman
Posted 7/13/2018 11:57 AM (#912250 - in reply to #911468)
Subject: Re: HDS 12 Gen 3 won't power on




Location: 31
Pointerpride102 - 7/3/2018 2:23 PM

Got home from vacation to a new Carbon 12 waiting for me. Hooked it up, powered right up. Took a long time to get this resolved, opened my case in May, but not bad going from an HDS 8 gen 2 non touch to the Carbon 12.

Glad I didn't take apart my power cord..... ;)


Glade to hear, with trade what was the upgrade cost total?
Pointerpride102
Posted 7/13/2018 12:11 PM (#912252 - in reply to #912250)
Subject: Re: HDS 12 Gen 3 won't power on





Posts: 16632


Location: The desert
Jerry Newman - 7/13/2018 11:57 AM

Pointerpride102 - 7/3/2018 2:23 PM

Got home from vacation to a new Carbon 12 waiting for me. Hooked it up, powered right up. Took a long time to get this resolved, opened my case in May, but not bad going from an HDS 8 gen 2 non touch to the Carbon 12.

Glad I didn't take apart my power cord..... ;)


Glade to hear, with trade what was the upgrade cost total?


$1200 (too much, lol). I suppose I could have just bought different units and sold the other two and upgraded on my own maybe at a similar price point, but it is what it is and I'm happy now.
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