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Posts: 532
Location: Ogden, UTAH 10 minutes from pineview reservoir | issue resolved please delete
thanks for any input |
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Posts: 4343
Location: Smith Creek | Not your problem. The shipper is responsible for shipping damage. Contact the shipper and let them know what happened. They purchased the insurance (if any) they packaged it and shipped it. If they were smart they wouldn't have used USPS, as they rarely pay insurance claims and are the least reliable of all shipping agents. |
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Posts: 532
Location: Ogden, UTAH 10 minutes from pineview reservoir | Have contacted the shipper and I thought it would be handled a little better since I have been a good customer thus far, will see what happens. thanks |
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| are you talking UPS or the Post Office (USPS)? |
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Posts: 532
Location: Ogden, UTAH 10 minutes from pineview reservoir | usps - postal service |
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Posts: 908
Location: South-Central PA | It's definitely up to the shipper to make things right. If he didn't insure the rods, that's his fault.
I had UPS bust a custom rod I built for a customer. They wouldn't honor anything and I had't yet learned about 3rd party insurance. I did what I thought was the right thing and built another rod for the guy- no charge. It's not up to the customer to make anything right, that falls on the custom builder.
jeremy |
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Posts: 1887
Location: syracuse indiana | i have always used upsor fed-ex they automaticly start it off with 100.00 insurance right off the bat |
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Posts: 4053
Location: Land of the Musky | I have spent near $500k shipping tackle to date. Here is my opinion on major shippers:
USPS: 99% of the time will NEVER honor insurance. Ex: I had a $400 package lost to the Netherlands. Even the postal service in the Netherlands confirmed the package was lost or destroyed and I got a letter from them stating this. The USPS said it was delivered...This was after 6 appeals. After this, I moved about 40% of my shipping away form the USPS and it has cost them at least $30k-$40k to date...
UPS: Will honor their insurance about 70% of the time but it is a real pain the the ars to get them to do anything. Same deal as the USPS....I moved all major rod shipping over to FedEx about 3 years ago and my estimation is that UPS has lost about $40k in shipping and that was over a $16.16 insurance claim and they knew I would move my business if they did not pay(they did not pay and even the customer service guy said it was 100% UPS fault). Proved to me they did not care at all. The brown color they use in their logo does stand for their service as well 
FedEx: I must say FedEx was, and is, one of my best shipping companies I have. They have denied maybe 2 claims out of about 60 rods broken over 3 years. They are fantastic and their customer service is 2nd to none! They go out of their way to cover claims and if any re-routing needs to occur to get an item to a customer they do everything they can to make it happen. IMO go with FedEx whenever you can. My only issue with them is they are a little $$$ on rod shipment.
SpeeDees: Fantastic service and the lowest prices for ANYTHING by far. They break about 50% less rods vs FedEx but they do not pay out very much on insurance claims. I do have to eat it with them a lot but the lower shipping over time makes up for the lack of insurance payouts so they get high marks from me and I use them whenever I can for anything above 1lb in the Midwest. They are also very very fast for delivery. Accuracy for delivery is about 98% but when they mis-deliver they do go back out and really try to get your package to the correct address.
High marks for both FedEx and SpeeDees.
JMO,
James |
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Posts: 4343
Location: Smith Creek | Tackle Industries - 10/3/2012 7:40 AM
I have spent near $500k shipping tackle to date. Here is my opinion on major shippers:
USPS: 99% of the time will NEVER honor insurance. Ex: I had a $400 package lost to the Netherlands. Even the postal service in the Netherlands confirmed the package was lost or destroyed and I got a letter from them stating this. The USPS said it was delivered...This was after 6 appeals. After this, I moved about 40% of my shipping away form the USPS and it has cost them at least $30k-$40k to date...
UPS: Will honor their insurance about 70% of the time but it is a real pain the the ars to get them to do anything. Same deal as the USPS....I moved all major rod shipping over to FedEx about 3 years ago and my estimation is that UPS has lost about $40k in shipping and that was over a $16.16 insurance claim and they knew I would move my business if they did not pay (they did not pay and even the customer service guy said it was 100% UPS fault ). Proved to me they did not care at all. The brown color they use in their logo does stand for their service as well
FedEx: I must say FedEx was, and is, one of my best shipping companies I have. They have denied maybe 2 claims out of about 60 rods broken over 3 years. They are fantastic and their customer service is 2nd to none! They go out of their way to cover claims and if any re-routing needs to occur to get an item to a customer they do everything they can to make it happen. IMO go with FedEx whenever you can. My only issue with them is they are a little $$$ on rod shipment.
SpeeDees: Fantastic service and the lowest prices for ANYTHING by far. They break about 50% less rods vs FedEx but they do not pay out very much on insurance claims. I do have to eat it with them a lot but the lower shipping over time makes up for the lack of insurance payouts so they get high marks from me and I use them whenever I can for anything above 1lb in the Midwest. They are also very very fast for delivery. Accuracy for delivery is about 98% but when they mis-deliver they do go back out and really try to get your package to the correct address.
High marks for both FedEx and SpeeDees.
JMO,
James
This is EXACTLY my experience as well.
Midwest: Spedee
Rest of the US: Fedex
Out of country: UPS
Postal: Never! |
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Posts: 110
| I wouldn't send an anvil through the post office and expect it to get there in one piece!! I bought a rod through someone on here and when I picked it up at the post office, the cardboard tube was literally broke in half. When I said something to the clerk, she said they must have shipped it that way!!....really? Luckily, the rod somehow managed to survive but that was lesson enough for me. Good luck with your situation Bryce. |
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Posts: 532
Location: Ogden, UTAH 10 minutes from pineview reservoir | ya this is a crappy situation for me down to 1 rod, I am the one who suffers from someone elses mistakes! I wont be dealing much with USPS anymore.
Lesson learned the hard way.. After having custom made rods its hard to go in any other direction just wish i had the $$ to grab another rod before the season is over!
thanks for all your input guys
on a bright note I did catch my first fish on the 8 last night. Not sure if its our lake but very rare up here to get a tiger on the 8. |
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Posts: 4343
Location: Smith Creek | You shouldn't have to pay for someone else's mistake in this situation.
Building custom rods is an art, selling them is a business. Some builders are good at one and not the other. You'll pay for the ones who are good at both, you'll pay less up front for those that aren't but it will cost you in the long run.
Tigers on the 8 are rare anywhere. Nice work. |
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| For what it's worth, I've had a rod delivered damaged to me by Speedee. Speedee did not cover any of the cost to repair. |
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Posts: 4343
Location: Smith Creek | They don't owe you anything. They owe the shipper. The shipper is responsible for shipping damage.
Here's how it works: I charge you $100 for a rod and ship it to you. Rod's broken by shipping company. You call ME, not the shipping company. I send you another rod or refund you, then I call shipping company and file a claim. You are entitled to NOTHING from the shipping company. |
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Posts: 981
| so the shipper/builder is not going to help you out in any way? haven't you bought a bunch from him? |
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Posts: 532
Location: Ogden, UTAH 10 minutes from pineview reservoir | Flambeauski - you are right, its just the way USPS handled the situation when they said he could "not see any damage" which was funny but you are right.
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Posts: 1141
Location: NorthCentral WI | In my experience, the customer is not liable for any damage until the rod has been delivered and is in your hand. Any rod builder that does not operate that way is just bad business. If the builder is really saying it's out of his hands, in my opinion that may even warrant calling him out on it here (untit it gets deleted), so that other's don't fall into the same predicament. |
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Posts: 4343
Location: Smith Creek | I hear you, I was responding to Baby Mallard's post.
USPS service will make your hair gray. Insurance through them is a scam. |
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Posts: 1224
Location: Okoboji | uhhh what? not cool man...remember that fenwick that got smoked about a year ago i sent you lol...i shipped it that way...AHAH |
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Posts: 532
Location: Ogden, UTAH 10 minutes from pineview reservoir | Just to clarify, this thread was not meant to blame anyone but rather find information on what I should do.. I have never had anything damaged from shipping that was insured so this was a first time experience.
I appreciate everyones input
thanks
bryce |
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Posts: 127
| I had an instance where I sold a bass rod and shipped it via UPS a few years back. I packaged the rod in a schedule 40 PVC tube and put "Fragile Do Not Place on Conveyers" stickers all over the tube. UPS somehow managed to break a schedule 40 PVC tube and the St. Croix Legend Xtreme inside it.
UPS claimed the rod was "not packaged properly." I flat out refused to take that as answer and appealed and appealed until I was able to get the value refunded. Don't take no for an answer especially when you are in the right. The fact that I have to pay a shipping company to make sure my stuff arrives in one piece is utter garbage. |
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issue resolved please delete