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Posts: 1207
Location: Pigeon Forge TN. | Steve Worrall,
I don't if this is the right thread for this post but I want to get this message out to some people.
I just got a message that the clear coat peeled off within an hour of using it on a custom Weagle I painted.
I am having it returned and am re-doing it for the gentleman as it is a very rare thing to happen with the coating.
I want every one, whom has bought a custom painted Weagle from me, to let me know if they are having the same problem so I can make it right.
It is NOT the Weagle, but rather painters error while applying several clear coats.
I think, as busy as I have been, that I waited to long to apply the successful coats.
The Clear Coat product I have used for years is very dependable and not at fault either.
Please respond to this if you purchased a lure from me recently and had this problem and we will get it taken care of promptly. I apologize for any inconvenience.
Thanks guys,
Stan
Edited by Stan Durst 1 8/9/2010 1:39 PM
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Posts: 32885
Location: Rhinelander, Wisconsin | Stand up customer service, thanks Stan. | |
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Posts: 484
Location: St. Louis, MO., Marco Is., FL, Nestor Falls, ON | Wow!!! What a great business plan.....admit errors and make them right. Way to go, Stan. You'll keep happy customers with this type of response. | |
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Posts: 1207
Location: Pigeon Forge TN. | Thanks Steve and Bob,
My customers, as well as my work, is very important to me. I have guys whom have been repeat customers for years and I am only trying to do the right thing. I receive checks for payment from all over the States and from Canada and never has a musky hunter ever stiffed me. It is only right to return such honesty and I feel also that to stand behind my work is the ONLY way to do business.
I really appreciate all of the fellows whom musky fish and do business with me.
As a side note, I just celebrated the 30th anniversary of my 38th Birthday ( 68 ) by scaling the wall. So I must be good to go for a couple more years yet. 
Stan | |
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Peeling Clear Coat