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Posts: 422
| Hi,
I know return policies have been talked about again recently here, but I was wondering if any of you have had experience with Cabelas on a rod return. I purchased a Cabelas TXS trolling rod from them 3-4 years ago, and when I got it out and was checking it over for our Canada trip coming up, I noticed that 4-5 of the eyelets were loose in their wraps.
Have any of you had experience returning a Cabelas brand product with that time frame, and would Cabelas accept that back for an exchange with the receipt?
Thanks,
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Posts: 4053
Location: Land of the Musky | I have had hunting boots with problems and I admitted to them it was at least 3 years ago when I bought them. The Rogers store just took my boots, grabbed a catalog, and then found a similar looking boot and told me to go get those and it was an even exchange. I think it helped that I had Cabelas brand boots and they exchanged with Cabelas brand boots too. IMO, Cabelas has always been good for customer service and I think they go out of their way with the Cabelas private label they carry. If/when you go please re post and let us know what they did for you. To add, if they do anything for you I think that is pretty good unless the rods have the lifetime warranty on them. Maybe call ahead and see what warranty the current Cabelas rod lines have on them and with any luck your rod has the same warranty.
JMO
James |
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Posts: 676
Location: Wisconsin | The policy has changed and is more strict now, too many abuses of the return policy in the past. Rods that are Cabelas brand will be one year from date of purchase. Footwear and clothing that are Cabelas labeled are lifetime warranty for defects. Electronics is 60 days and then you have to go to the manufacturer....i.e. Humminbird. |
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Posts: 83
| I was made aware of the new return/exchange policy requiring receipts a couple months ago. I had a Cabela's reel case that was obviously in like new condition & but the zipper kept separating. I just wanted to exchange it for the exact product w/o the defect. I didn't have the reciept, but Cust Svc reluctantly agreed to do it but told me that of the new receipt policy. Not a big fan of Cabela's to begin with (prefer to use small independents), now even less incentive t go their given the new policy.
By comparison, this past summer had a defect with my new Trinidad. Brought it back to Thorn Bros, explained my situation ... they grabbed a brand new one off the shelf and exchanged it with no questions ask. As usual, TB has great customer service, and knowledgeable staff. |
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Posts: 162
Location: Bemidji, MN | I had a similar experience as James with some wading boots, but be warned, the return policy on electronics is bad. I bought an eagle gps/fishfinder from them at xmas time, and didn't even open the box until april due to frozen water, I took it out one time, and discovered that it was not possible to get a signal with it without holding it up over my shoulder while driving the boat. Cabela's refused to return or even exchange it becasue it was longer than 60 days. Lowrance made good on it, and I was able to upgrade to a better unit, but Cabelas flat out refused to help me.
Edited by J Nail 7/16/2010 5:09 PM
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Posts: 422
| So, I checked with Cabelas and was told the rod had been discontinued a while ago, therefore there was no warranty and was told my best bet was to try and fix the rod myself. I expected that since the rod was a few years old, but was hoping for some credit towards a new rod. Oh well, I understand.
Edited by 4reukmuskies 7/16/2010 10:39 PM
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Posts: 646
Location: In a shack in the woods | I spent 3 hours at the Rogers store last winter trying to return a 2 week old ice shack that ripped out a seem. I had the reciept and I still had nothing but problems. I will not purchase anything from them from that day on. |
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Cabela's return policy