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| Ok, i have been trying to contact an okuma associate for 4 days. I've tried e-mails and multiple calls and still no one has gotten back to me. Its starting to get very frustrating and I was wondering if anyone who has been experiencing problems with the induron not disengaging on the cast was able to contact the company. |
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| Be Patient they may be on vacation, it took me two times, but I finally got a CSR a couple weeks ago. |
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Posts: 16632
Location: The desert | Keep in mind you are calling over a holiday weekend... |
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Posts: 559
| I hade an issue with an induron and they took care of asap . send a pm to California_Muskie and Mark will take care of you!! Great customer service |
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Posts: 46
| the first day out when i bought mine i was throwing the 10in kickin minnow and the reel didnt distengage on a cast and about pulled the rod out of my hands. now i push the bar down hard hold the spool with my thomb and cast and hope for the best the only thing i can say good about the reel is it brings the double 10's in good with the power handle. im gonna bite the bullet and buy the te i have the curado 300 great for 8in and down great for burning double 8's all day and ur hand feels great. |
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Posts: 299
Location: Ontario, California | Some of the customer service guys took a long weekend (and we were off on Friday). Shoot me a PM with your name and phone number and I will have one of them call you Monday morning. There is a part in your reel that needs to be replaced. We will either send it to you free of charge or you can send it to us to install. There were a couple production lots that had the disengaging problem. Unfortunately there are still some out there that need the part that will fix that.
Mark Rogers
Okuma |
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Posts: 221
Location: ohio | I should have contacted you with an issue I had mark, You seem to be the "okuma go to guy", I've been playing e-mail tag regarding power handle problems for my convector's since june 19th. still waiting.hopefully they are in the mailbox when I get home today.
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Posts: 299
Location: Ontario, California | Let me know via a PM what happened and I will look into it. |
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Posts: 41
Location: Oregon, IL | Great customer service from Okuma. Sent California Muskie a PM about a problem I was having with my Induron, he gave me a number to call. I called that number they asked me a few questions and told me to mail it out, I got the reel back in less than 2 weeks only costing me $5 to ship it out to them. Back with 2 weeks to spare before Lake Vermilion. |
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Posts: 221
Location: ohio | Mark,
I tried to send you a PM ,however it is still in my outbox. I don't know why it wont send it to you. |
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Posts: 787
Location: Delavan, WI | PM's stay in the outbox until they are read- they guy has not opened it up yet. |
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Posts: 221
Location: ohio | aha, Thanks muskymartin ,, I thought i was having puter problems again  |
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Broken Okuma Reel