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Location: SE Wisconsin | Can someone please enlighten me as to how to contact the Penn Reel Customer Service? 1-800-892-5444 doesn't work as advertised in the paperwork in the box and on the website. I'm having mechanical failure with a 975 and at this point it's beyond me now. The reel is 9 months old and the receipt is lost. Thanks. |
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Posts: 1184
Location: Iowa Great Lakes | Try calling Pure Fishing in Spirit Lake Iowa, they own Penn. |
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Posts: 323
Location: In the slop! | Sam, what is the reel doing? 975's aren't hard to work on. |
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Location: SE Wisconsin | At the end of a retrieve I pressed the button for the next cast and realized that the line wasn't coming off the spool - It would retrieve, but not let line out. I took the face off and without doing anything but wiggle it, all of a sudden the button would engage the free spool. So, I casted it out and wouldn't you know it, now the reel won't engage for the retrieve. I've never had problems with Penn, but this ones certainly one I'd like to fix. Suggestions? |
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Location: Latitude 41.3016 Longitude 88.6160 | Go to the reel schematics and look at part # 11, 12, 68, and see if they are bent, then ck part # 159, it is a spring and see if it is not loose or have fallen off. Here is a pic of what the inside of your reels should look like.
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 100_0109.jpg (92KB - 163 downloads)
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Posts: 323
Location: In the slop! | Sam, if it won't reengage, it is most likely the shift arm spring, no.159. I've had this problem and solved it by cutting the end off of the spring and shortening it. Taking one or two coils off the spring and reforming the end will tighten it up enough to solve the problem. |
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Location: SE Wisconsin | Some great responses here!! I appreciate all of your help. I plan to take the thing apart after work and see if I can make the needed adjustment before I mail it into Penn. . . They said it will take a month to get it back.
Part no.159, got it. They did a great job on their website, they have images and the loci of all the part numbers.
Thanks again! |
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Location: SE Wisconsin | Took the reel apart and got down to the nitty-gritty science of the mechanisms. I eventually noticed that inside the wall of the face plate there was some obvious rubbing going on where it appeared every turn of the handle had ground against the thing - that explains the weird noise that had my boat partners asking why a $300 reel made so much noise. After some fine tuning that takes too many words to explain, I reassembled and got the thing to start working. So thanks to those of you who loaned your advise - I'm stoked I don't have to send her in to Penn. . . They said over a 1 month wait to get her back. |
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